F.A.Q.

If your product arrives and does not fit as advertised?
- Complete a the Vivid Racing Return Form
- Provide us with a brief description of the issues encountered
- Provide Images and/or Detailed Video with the following:
  1. Test fitment of the product on the vehicle
  2. Wide angle images
  3. Detailed images showing the issues
If your product arrives in visibly damaged packaging?
- Accept the delivery and have the Shipper note "DAMAGE" on the Proof of Delivery (POD)
- Complete the Shipping Damage Claim Form
- Provide Images and/or Detailed Video with the following:
  1. Images of all sides of the box as well as the packing materials within the box
  2. Images of the damage to the items
  3. Images of the label on the box
If your product arrives in good packaging but upon opening the item is damaged?
- Freight Shipments:
  1. Delivery Drivers will wait for customers to inspect contents of shipment.
  2. Complete the Shipping Damage Claim Form
  3. If damage is found provide us with detailed images of the issues
    1. Images of all sides of the box as well as the packing materials within the box
    2. Images of the damage to the items
    3. Images of the label on the box
- Standard Shipments:
  1. Complete the Shipping Damage Claim Form
  2. Provide Images and/or Detailed Video with the following:
    1. Images of all sides of the box as well as the packing materials within the box
    2. Images of the damage to the items
    3. Images of the label on the box
Want to Returns for Reasons other than Damage?
- Complete a the Vivid Racing Return Form
- Return Period:
  1. 30 Days - No Restock Fee
  2. 60 Days - 25% Restock Fee
  3. Over 60 Days - Returns NOT Accepted
You received wrong item in shipment.
- Complete a the Vivid Racing Return Form
- Provide Images of the Following:
  1. Wide angle images of the items received
  2. Image of the part label on the item received
  3. Image of label on box (BOL)
  4. Image of 4 digit # handwritten on box in Black

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