Limited Lifetime Warranty
Expedition One offers a limited lifetime warranty on bumpers, rocker guards, and steel products, to the original purchaser. Expedition One products are warrantied to be free from material and workmanship defects for as long as the original purchaser owns the vehicle the Expedition One product was originally installed on and must provide proof of purchase. This warranty is non-transferable. Expedition One is not responsible for any incidental or consequential damages such as, labor fees, loss of use, loss of time and freight associated with the failure of any products. Any product that has been abused, altered, incorrectly installed or used in competition and/or races is not covered. A race being defined as any competition between two or more vehicles, or against the clock, whether or not a sanctioned or non-sanctioned event. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty. Warranty does not apply to products or components which have been exposed to the natural elements, that have not been maintained properly or have been unnecessarily exposed causing excess oxidization, or subjected to accident, alteration, modification, improper installation, tampering, negligence, and/or misuse.
Limited Warranty
The powder coat finish is a service offered by Expedition One and is warrantied to be free from major defect for a period of 30 days from date of purchase. Defects in powder coat/paint are warrantied for 30 days from the date of purchase for defects in workmanship only. Expedition One requires a reasonable amount of time to remedy or repair the product. Recommended care and/or repair for powder coat can be found at: https://www.exp-one.com/resources/finish-repair/
Expedition One components may have minor finish damage to powder coated or plated surfaces which may occur during shipping and is not covered under warranty. Damage to items as a result of the shipping process are eligible for a claim with the shipping company but MUST be documented at receiving the product with the shipping company. It is highly recommended that you open and inspect your packages for damage PRIOR to signing any delivery receipts. Damage should be noted on any accepted deliveries and digital photos taken. Damage must be reported immediately and photos provided within 5 business days.
A one-year warranty on powder coat is available for purchase for an additional fee. This warranty covers defect in workmanship and claims on this warranty require digital photos and documentation and may require a powder coat chip sample be mailed to us. In the event your powder coat is deemed defective there are 2 options: 1) you return the product to us (you will be responsible for all shipping costs) for sandblasting and re-coat service at no additional charge OR 2) Your warranty cost of $100 plus the price you paid for your powder coat service ( minus any special promotional pricing you received) will be refunded to you via check or to the card of original purchase.
Geri fuel and water containers, washer fluid kits, plastic products, and all aluminum products are warrantied for a period of one year. Proof of purchase is required. This warranty is non-transferable. Expedition One is not responsible for any incidental or consequential damages such as, labor fees, loss of use, loss of time and freight associated with the failure of any products.
All orders received from Expedition One must be inspected and verified upon arrival. All claims must be reported within 5 business days of defect occurrence to the original dealer of purchase. Claims regarding items or products damaged or lost in shipping must be reported immediately. Recipients should check products upon arrival before signing with the shipping company. It is highly recommended that you refuse signature on highly damaged items and contact the shipping company and Expedition One immediately to report the damaged items. For identified damage, it is required that you submit digital photos of original packaging and damage incurred during shipping to Expedition One at info@expeditionone.biz. in order for us to process your claim with the shipping company. Any claims made under this warranty must be accompanied by the original damaged product, and written description of the damage and how it happened, and a copy of the original invoice at the time of purchase. The customer is responsible for all shipping charges in warranty claims. Defects in powder coat/paint are warrantied for 30 days from the date of purchase for defects in workmanship only. Expedition One requires a reasonable amount of time to remedy or repair the product.
Custom ordered, limited, or special-run items for individuals, groups, or companies are not returnable items and are not eligible for refund. Warranty claims on custom items must be filed within 30 days of original purchase and may not be subject to the limited and lifetime warranty policies as previously outlined.